Return, Replacement & Warranty Policy
BETA Electronic Co., LTD supplies quality mobile repair parts for wholesalers, distributors, and repair centers worldwide. Review our return, replacement, and warranty policy before placing your order.
Return, Replacement & Warranty Policy Terms
These policy terms help wholesale buyers, repair shops, and distributors understand how BETA handles mobile repair parts returns, replacements, warranty requests, and claim reviews.
- 1.
Inspect Your Order
Upon DeliveryPlease check quantity, visible damage, and item accuracy when your shipment arrives. Report issues within seven days with supporting photos or video.
- 2.
Eligible Return or
Replacement CasesWe may accept items that arrive wrong, damaged in transit, defective, or shipped in error, subject to review and the return instructions supplied by our team.
- 3.
Return Conditions
Items must be unused, uninstalled, in original condition, and returned with labels and packaging where applicable. Claims require prior authorization.
- 4.
Non-Returnable Items
Used, installed, scratched, liquid-damaged, modified, or serial-mismatched items are not eligible for return. Minor cosmetic differences are not defects.
- 5.
Warranty Policy
After InstallationSome products can be reviewed under warranty when a genuine functional failure is verified and the item was installed using suitable repair procedures.
- 6.
Issues Covered
Under WarrantyEligible cases may include confirmed functional faults after correct installation, such as display, touch, battery, charging, camera, microphone, or speaker failure.
- 7.
Issues Not Covered
Under WarrantyCoverage excludes cracked screens, liquid damage, impact, battery swelling, cable damage, bent pins, removed labels, and third-party repair damage.
- 8.
Test Before
Final InstallationPlease test screens, batteries, and components before final installation. Installation means the item cannot normally be considered new or resellable.
- 9.
Video Evidence
RequirementA clear video is required for most functional claims. Show the product, device model, the issue, and testing steps so the case can be assessed fairly.
- 10.
How to Submit
a ClaimSend your order number, product model, quantity, description, photos, claim video, and warranty label when relevant. Claims related to shipping need prompt notice.
- 11.
Claim Review
& DecisionOur team reviews each case carefully and may request additional evidence. Approved claims may receive replacement, credit, repair support, or partial compensation.
- 12.
Important Notes for
Wholesale CustomersAll wholesale claims are reviewed against order details, technical evidence, and video records. Please verify orders before confirmation to avoid preventable mistakes.
